Carbyne and AWS
Modernize Emergency Response with Cloud-Native Technology

Every Person Counts

Carbyne and AWS Services

Carbyne empowers critical emergency response teams with advanced multi-modal capabilities like geo-mapping, live video, and silent text. Our cloud-native platform enables 911 call centers to deliver more responsive services and helps municipalities better manage their IT costs.

Why Move Your PSAP to the Cloud?

image 68

Better Situational Awareness: Advanced location mapping, Live video and instant messaging help dispatchers gather faster and more accurate information.

image 69

Mobility: Run your PSAP from any location and enable your call center staff to work effectively from remote locations

image 70

Infinite Scalability : Easily scale your infrastructure based on the amount of call data, offering fast, flexible, and reliable support for an infinite number of users.

image 71

Minimizes on-premises data, equipment, and security requirements

image 72

Better ROI: The cloud solution allows a quick and efficient installation with ongoing updates reducing the cost of maintaining, updating, and upgrading your system.

image 73

Data Protection: Security automation solutions and threat detection tools help protect your data. Built-in protective controls ensure end-to-end security of the ecosystem.

Harness the Power of AWS


Fast Implementation

With unprecedented simplicity, Carbyne’s easy-to-use, unified system brings emergency contact centers into the present and beyond.


Data Collaboration

Carbyne utilizes multiple data centers and provides over 99.999% availability. In the event of a data center failure, whether due to a natural disaster or attack, data traffic is automatically rerouted with no disruption in service.



Easily expand your infrastructure in the event of unexpected demand. Designed to rapidly scale up on an as-needed basis so that you can get rescue operations running as quickly as possible without infrastructure and site-dependent hurdles.

Product Info



Leading cloud-native emergency call management system. The unified platform provides communication capabilities that enable callers, call-takers, and first-responders to share mission-critical information more collaboratively for safer outcomes.



Instantly modernize your emergency operations with this powerful cloud-native solution. Universe connects directly to your call centers at lightning-fast speed to bring the most advanced caller location capabilities like live caller video, pinpoint caller location, silent instant messaging, and more.


Bridge Desk

Surveil thousands of field assets with confidence, using an integrated control system that collects, displays, and alerts on real time data from your asset tracking systems. Provides key data to operators in diverse locations, ensuring mission critical information reaches the right people at the right time.

“Today many municipalities are living under the assumption that if their data is localized and on premises, then it’s secure. Unfortunately, that’s not the truth. We should underscore them as ‘candy-bar architectures.’ They’re very strong on the outside, but soft on the inside".

Alex Dizengof
Chief Technology Officer and Founder, Carbyne

Carbyne Deploys America's First i3 Cloud Native Call Handling System

Carbyne and RioCOG came together to launch in February 2022, America’s first i3-compliant cloud-native call handling system was deployed, resilient to earthquakes, fires, floods, and more.

Created by the National Emergency Number Association (NENA), i3 is an Internet Protocol (IP) based standard for next-generation 9-1-1 (NG911) networking and core services. Since Carbyne is a cloud-native system built on AWS architecture, RioCOG has been  future-proofed from technology evolution since Carbyne provides regular system updates at no extra cost.

Watch how Carbyne and RioCOG came together to launch America’s first i3-compliant cloud-native call handling system leveraging AWS.

Why Carbyne


People Served


Location Updates Per year


1.5 Minutes Live Video Shared Per Year


Unique Calls Per Year

Reach Out to Us Now!