Carbyne and AWS Services
Carbyne empowers critical emergency response teams with advanced multi-modal capabilities like geo-mapping, live video, and silent text. Our cloud-native platform enables 911 call centers to deliver more responsive services and helps municipalities better manage their IT costs.
Why Move Your PSAP to the Cloud?
Better situational awareness: Advanced location mapping, Live video and instant messaging help dispatchers gather faster and more accurate information.
Mobility: Run your PSAP from any location and enable your call center staff to work effectively from remote locations
Infinite Scalability : Easily scale your infrastructure based on the amount of call data, offering fast, flexible, and reliable support for an infinite number of users.
Minimizes on-premises data, equipment, and security requirements
Better ROI: The cloud solution allows a quick and efficient installation with ongoing updates reducing the cost of maintaining, updating, and upgrading your system.
Data Protection: Security automation solutions and threat detection tools help protect your data. Built-in protective controls ensure end-to-end security of the ecosystem.
Harness the Power of AWS
With unprecedented simplicity, Carbyne’s easy-to-use, unified system brings emergency contact centers into the present and beyond.
Carbyne utilizes multiple data centers and provides over 99.999% availability. In the event of a data center failure, whether due to a natural disaster or attack, data traffic is automatically rerouted with no disruption in service.
Easily expand your infrastructure in the event of unexpected demand. Designed to rapidly scale up on an as-needed basis so that you can get rescue operations running as quickly as possible without infrastructure and site-dependent hurdles.
Leading cloud-native emergency call management system. The unified platform provides communication capabilities that enable callers, call-takers, and first-responders to share mission-critical information more collaboratively for safer outcomes.
Instantly modernize your emergency operations with this powerful cloud-native solution. Universe connects directly to your call centers at lightning-fast speed to bring the most advanced caller location capabilities like live caller video, pinpoint caller location, silent instant messaging, and more.
Surveil thousands of field assets with confidence, using an integrated control system that collects, displays, and alerts on real time data from your asset tracking systems. Provides key data to operators in diverse locations, ensuring mission critical information reaches the right people at the right time.
“Today many municipalities are living under the assumption that if their data is localized and on premises, then it’s secure. Unfortunately, that’s not the truth. We should underscore them as ‘candy-bar architectures.’ They’re very strong on the outside, but soft on the inside".
Chief Technology Officer and Founder, Carbyne
Carbyne Deploys America's First i3 Cloud Native Call Handling System
Carbyne and RioCOG came together to launch in February 2022, America’s first i3-compliant cloud-native call handling system was deployed, resilient to earthquakes, fires, floods, and more.
Created by the National Emergency Number Association (NENA), i3 is an Internet Protocol (IP) based standard for next-generation 9-1-1 (NG911) networking and core services. Since Carbyne is a cloud-native system built on AWS architecture, RioCOG has been future-proofed from technology evolution since Carbyne provides regular system updates at no extra cost.
Watch how Carbyne and RioCOG came together to launch America’s first i3-compliant cloud-native call handling system leveraging AWS.
Location Updates Per year
1.5 Minutes Live Video Shared Per Year
Unique Calls Per Year